CUSTOMER SERVICE

ORDER PAYMENT

We accept almost everything, so whether you’re using credit or paypal, we got you covered!

 

SHIPPING

We offer standard and express shipping. Typically orders ship within 7 business days. Express orders ship same day if placed before 2 PM EST. Pre-Orders are shipped upon arrival. All orders receive automatic confirmation of purchase via e-mail. Tracking details are delivered via e-mail once shipped.

 

RETURNS & EXCHANGES

We do not offer returns or exchanges nor refunds. 

 

PRIVACY POLICY

We respect your right to privacy at Snapback Kitty! We collect only the information necessary for us to complete your order or to contact to you regarding the status of your order. Gotta make sure we can reach you if there's an issue. The information we collect includes your name, email address, shipping address and billing address. We do not store your credit card information, but our payment partners may to make your future purchases easier and faster. Snapback Kitty will not sell your name or personal information without your permission. Snapback Kitty does reserve the right to participate in cooperative database services. These services help us to direct print catalogs, mailings and other marketing initiative to appropriate purchasers and website visitors. Name and mailings addresses may be shared between participating parties in the cooperative database services, but no credit card information or other sensitive personal information is ever provided to the cooperative. Snapback Kitty will use your email address to let you know about our sik new items, dope dealz and special sales. You can always opt out.

Snapback Kitty does utilize "cookies" to help recognize you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous! We use this info to improve the user-friendliness and functionality of our site. Snapback Kitty reserves the right to update this privacy policy at any time.

All content on this site, including, but not limited to: informational content, graphic images, and program code such as html and javascript are the copyrighted material of Snapback Kitty, and may not be reproduced in any manner without the expressed written consent of Snapback Kitty. All prices listed are accurate to the best of our ability. In the rare case an item is mislisted, Snapback Kitty reserves the right to refuse to sell the item at the listed price. Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason as we see fit. Please further note that Snapback Kitty shall have the right to refuse or cancel any such orders whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, Snapback Kitty shall issue a credit to your credit card account in the amount of the incorrect price.

 

CONTACT US

Email: snapbackkitty@gmail.com

Customer Service Hours:
M-F 9am-5pm EST

 
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